Question 1

Is the grass mat water-proof and drain water out?

Accepted Answer

Yes, our grass mats are designed to be water-resistant and feature a built-in drainage system. The backing has small perforations that allow water to pass through easily, preventing waterlogging and ensuring quick drying after rain or cleaning. This makes them suitable for both indoor and outdoor use, including balconies, patios, and garden areas.

Question 2

Do we provide replacement or refund?

Accepted Answer

We do not offer replacements or refunds. Each of our products is custom-cut from large rolls based on customer requirements, ensuring precise sizing and minimal waste. Since these cuts are made to order, returns or replacements are not possible. However, our products are of premium quality, durable, and versatile — they can easily be reused or repurposed in other areas of your home or workspace.

Question 3

How do I choose the right flooring for my space?

Accepted Answer

Choosing the right flooring depends on factors such as location (indoor/outdoor), foot traffic, moisture levels, style preferences, and budget. Our experts are available to assist you in selecting the ideal product for your needs.

Question 4

Is installation included?

Accepted Answer

Depending on the product and service package, we may offer installation or provide guidance/installation instructions. Please check with us at the time of purchase.

Question 5

Can the flooring be reused or relocated?

Accepted Answer

In many cases yes — depending on the product type and condition, the flooring can be relocated or reused in another area.

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