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Shipping & Returns

Shipping Policy

Thank you for shopping with us! We aim to provide fast, reliable and seamless delivery for all our customers across India.

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1. Shipping Coverage

We deliver our products to all locations across India, subject to courier service availability in your area.

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2. Shipping Charges

  • Shipping charges vary based on your delivery city and pin code.

  • The exact shipping fee will be calculated and displayed at checkout after you enter your delivery address.

  • In rare cases where courier charges are unusually high for remote locations, our team will contact you for confirmation before dispatch.

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3. Order Processing Time

  • Orders are processed within 1–2 business days.

  • Orders received after 5:00 PM or on weekends/public holidays will be processed on the next business day.

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4. Delivery Timeline

  • Delivery typically takes 3–10 business days, depending on your pin code, courier availability, and product type.

  • Metro cities: 3–5 business days

  • Non-metro cities & remote areas: 5–10 business days

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5. Order Tracking

  • Once your order is shipped, you will receive a tracking link via email/SMS.

  • You can monitor your shipment status using the tracking number on the courier partner’s website.

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6. Delays & Exceptions

Delivery may be delayed due to:

  • Unforeseen weather conditions

  • Festivals, lockdowns, or government restrictions

  • Incorrect or incomplete address details
    If any delays occur, our team will keep you updated wherever possible.

 

7. Undeliverable Orders

If a shipment is returned to us due to incorrect address, unavailability of the customer, or refusal to accept, the reshipping charges will be applicable and borne by the customer.

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8. Customer Support

For any assistance regarding your shipment, feel free to contact our support team:
Email: [your email]
Phone: 9940268880, 9444911161
Working hours: 10 AM – 7 PM (Mon–Sat)

Return & Exchange Policy

Thank you for choosing our products. We take great care to ensure quality and accuracy in every order.

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1. No Return or Exchange Policy

Our products are cut-to-size or customized from large rolls based on your selected dimensions.
Therefore, we do not accept returns, exchanges, or refunds once an order has been placed.

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2. Product Quality Assurance

  • All products undergo strict quality checks before dispatch.

  • Variations in color, texture, or slight measurement differences (within industry standards) are normal and not considered defects.

3. Damaged or Incorrect Product

We only accept support cases if:

  • The product received is damaged during transit, or

  • A wrong item has been delivered.

In such situations:

  • The issue must be reported within 24 hours of delivery.

  • Photos and videos of the product and packaging must be emailed to our support team.

Our team will review the case and provide the best possible resolution.

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4. Reusability

Our flooring mats and grass products are long-lasting and can be reused in various areas of the home or workplace, ensuring value even if your initial layout changes.

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Cancellation Policy

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1. Order Cancellation Before Dispatch

  • You can cancel your order within 6 hours of placing it.

  • Once the product enters the cutting or processing stage, cancellation will not be possible.

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2. Cancellation After Dispatch

  • Orders cannot be cancelled once shipped.

  • Refusal to accept the product upon delivery will result in two-way shipping charges being deducted from any eligible refund (only if applicable).

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3. Refund Timelines

If your cancellation request is approved before processing:

  • Refunds will be initiated within 3–7 business days to the original payment method.

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Terms & Conditions

By using our website and placing an order, you agree to the following terms:

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1. Product Information

We make every effort to display accurate product details. However:

  • Actual colors may vary due to lighting and screen settings.

  • Measurements may have a tolerance within industry-acceptable limits.

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2. Pricing & Payments

  • Prices may change without prior notice.

  • Shipping charges vary based on pin code and will be shown at checkout.

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3. Order Acceptance

We reserve the right to:

  • Accept or reject any order,

  • Contact customers for address verification or additional information,

  • Cancel orders due to product unavailability, pricing error, or operational issues.

 

4. Shipping & Delivery

  • We deliver across India through trusted courier partners.

  • Delivery timelines are estimates and may vary due to external factors.

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5. Liability

We are not liable for:

  • Delays caused by courier partners, weather, festivals, or government restrictions.

  • Misuse or improper installation of products after delivery.

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6. Intellectual Property

All text, images, graphics, and content on this website are the property of the company and may not be copied or used without permission.

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